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Software Package Considerations - Best Business Practices

Software packages often claim that they incorporate "Best Business Practices". But if one of your largest customers requests something that is not included in, or is in contradiction to, the "best business practices" incorporated in the package you are faced with a modification, which is often no easy or inexpensive task, or a failure to satisfy your customer's needs. Even if the modification is possible, unless you are a major client the modification may not be coming any time soon. Another problem with modifications that are not incorporated into the mainstream package is that you may be required to re code the modification every time there is a new release of the packaged software.

Also make sure that the "best practice" in the software package is not replacing an existing practice that differentiated you from your competition and caused your business to grow in the first place. You must have been doing something right.
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